Privacy policy

Last updated: 15 May 2026

EasyBasket is operated by KHWAHISH GENERAL TRADING L.L.C. (“EasyBasket”, “we”, “us”, or “our”).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, place an order, request a return, contact us, communicate with us by email, phone, or WhatsApp, or otherwise use our services.

EasyBasket is powered by Shopify, which helps us operate our online store and provide our services to you.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

EasyBasket is operated by:

KHWAHISH GENERAL TRADING L.L.C.
Licence No.: 644277
VAT TRN: 100020773600003
Registered Address: AL SHORAFFA BUILDING, AL FAHIDI STREET, BUR DUBAI, DUBAI, 50350, Dubai, United Arab Emirates
Email: support@easybasket.ae
Mobile / WhatsApp: +971 55 792 4813

2. Personal Information We Collect

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with EasyBasket, we may collect the following types of personal information:

Contact and Delivery Information

This may include your name, email address, phone number, WhatsApp number, billing address, shipping address, delivery location, and any delivery instructions you provide.

Account Information

If you create an account, we may collect your account login details, preferences, saved addresses, order history, and account settings.

Order and Transaction Information

This may include the products you view, add to cart, purchase, return, refund, cancel, or enquire about, as well as your order history, delivery status, return requests, refund records, and customer support records.

Payment Information

We may collect payment and transaction information such as payment method, payment status, billing details, transaction details, and payment confirmation.

Payments are processed through third-party payment providers such as Stripe and/or Shopify-supported payment services. EasyBasket does not store your full card details.

Communications With Us

We may collect information you provide when you contact us through email, phone, WhatsApp, website forms, customer account tools, return requests, or customer support channels.

This may include messages, photos, order issue details, return explanations, delivery instructions, complaint details, and any other information you choose to provide.

Device and Usage Information

When you use our website, we may collect information about your device, browser, IP address, network connection, pages viewed, products viewed, items added to cart, checkout activity, referring pages, and how you interact with our website.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, improve performance, analyze usage, support checkout, prevent fraud, and provide marketing or advertising where permitted.

3. How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you when you place an order, create an account, contact us, submit a return request, or provide information through our website.
  • Automatically when you use our website, through cookies and similar technologies.
  • From service providers who help us operate our store, process payments, manage orders, provide analytics, or support customer service.
  • From Shopify and other technology providers that support our online store.
  • From marketing, analytics, or advertising partners, where permitted by law.

4. How We Use Your Personal Information

We use your personal information for the following purposes:

To Provide Our Services

We use your information to operate EasyBasket, process orders, accept payments, prepare orders, arrange delivery, confirm addresses, manage customer accounts, provide order updates, process returns, issue refunds, and provide customer support.

To Communicate With You

We may contact you by email, phone, SMS, or WhatsApp about:

  • Order confirmation
  • Delivery coordination
  • Address clarification
  • Unavailable items
  • Product substitutions or refund options
  • Return and refund requests
  • Customer support queries
  • Complaints or order issues
  • Important service updates

To Handle Out-of-Stock Items

EasyBasket does not automatically substitute out-of-stock items.

If an item is unavailable, we may contact you to ask whether you want an alternative item, removal of the item, refund of the item, or another reasonable solution.

If we cannot reach you within a reasonable time, we may refund the unavailable item and continue delivering the rest of your order.

To Process Returns and Refunds

We use your information to review return requests, arrange return pickup, inspect reported issues, process refunds, issue replacements, and maintain records of return and refund decisions.

To Improve Our Website and Services

We may use website usage, order, customer support, and delivery information to improve our product range, website experience, checkout process, customer service, delivery operations, and overall shopping experience.

For Marketing and Promotions

Where permitted by law and based on your communication preferences, we may use your information to send promotional messages, offers, product updates, abandoned cart reminders, and marketing communications by email, SMS, WhatsApp, or other channels.

You may opt out of marketing communications at any time. Even if you opt out of marketing, we may still send you non-promotional messages related to your orders, account, delivery, returns, refunds, or customer service.

For Security and Fraud Prevention

We may use your information to protect our website, customers, business, payment systems, and services from fraud, misuse, unauthorized access, suspicious activity, chargebacks, and other security risks.

To Comply With Legal and Regulatory Obligations

We may use your information to comply with applicable laws, tax requirements, accounting obligations, consumer protection obligations, legal requests, court orders, regulatory requests, dispute resolution, and enforcement of our terms and policies.

5. How We Share Personal Information

We may share your personal information where necessary for the purposes described in this Privacy Policy.

This may include sharing information with:

Shopify

Our store is powered by Shopify. Shopify may process personal information to provide the e-commerce platform, checkout, hosting, analytics, fraud prevention, customer account tools, and related services.

Payment Providers

We may share payment-related information with payment processors such as Stripe and Shopify-supported payment services to process payments, refunds, fraud checks, and transaction records.

Service Providers

We may share information with service providers who help us with website hosting, IT systems, analytics, customer support, communications, email, marketing tools, payment processing, accounting, tax, fraud prevention, and other operational services.

Internal Delivery and Operations Teams

Because EasyBasket uses its own delivery arrangements, customer name, phone number, address, order details, and delivery instructions may be shared with our internal delivery and operations team to fulfil your order.

Marketing and Advertising Partners

Where permitted by law, we may share limited information with marketing, advertising, or analytics partners to measure performance, show relevant ads, or improve our marketing.

Legal, Regulatory, and Professional Parties

We may share information with government authorities, courts, regulators, legal advisers, accountants, auditors, banks, payment providers, or professional advisers where necessary to comply with law, respond to legal requests, resolve disputes, prevent fraud, or protect our rights.

Business Transfers

If EasyBasket or KHWAHISH GENERAL TRADING L.L.C. is involved in a business transfer, restructuring, merger, sale, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. Relationship With Shopify

EasyBasket is hosted and supported by Shopify.

Information you submit through our website may be transmitted to Shopify and processed by Shopify to provide and improve the online store, checkout, customer account tools, analytics, fraud prevention, and related services.

Shopify may also process certain personal information for its own purposes in accordance with its privacy policy, including to improve its services and provide enhanced commerce features.

To learn more about how Shopify processes personal information, you may review Shopify’s privacy information through Shopify’s own privacy resources.

7. Relationship With Stripe and Payment Providers

EasyBasket uses Stripe and/or Shopify-supported payment services to process online payments.

When you make a payment, your payment information is handled by the relevant payment provider. EasyBasket does not store your full card number, CVV, or full payment card details.

We may receive limited payment information, such as payment status, payment method, transaction reference, billing details, and confirmation that payment has been completed or failed.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website and improve your shopping experience.

Cookies may be used to:

  • Keep items in your cart
  • Support checkout
  • Remember preferences
  • Maintain login sessions
  • Analyze website traffic
  • Understand product and page performance
  • Help prevent fraud
  • Support advertising and marketing, where permitted

You can control cookies through your browser settings. If you block or delete cookies, some parts of the website may not work properly, including cart, checkout, account, and preference features.

9. Marketing Preferences

You may opt out of marketing communications at any time by using the unsubscribe link in our emails, following opt-out instructions in the message, or contacting us at support@easybasket.ae.

For WhatsApp or SMS marketing, you may ask us to stop sending promotional messages.

Please note that opting out of marketing does not stop necessary service messages, such as order confirmations, delivery updates, return updates, refund updates, or account-related communications.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

  • Provide our services
  • Maintain your account
  • Process and deliver orders
  • Handle returns, refunds, complaints, and disputes
  • Comply with accounting, tax, VAT, and legal obligations
  • Prevent fraud and misuse
  • Maintain business records
  • Enforce our terms and policies

When personal information is no longer needed, we will delete, anonymize, or securely retain it where required by applicable law.

11. Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, and destruction.

However, no website, payment system, internet transmission, or electronic storage method is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your account login details confidential. Please do not share your password or account access with anyone.

12. International Transfers

Some of our service providers, including Shopify, Stripe, analytics providers, cloud providers, and other technology partners, may process or store personal information outside the United Arab Emirates.

Where personal information is transferred internationally, we take steps intended to ensure that such transfers are handled in accordance with applicable data protection requirements.

13. Your Rights

Depending on applicable law and your location, you may have rights in relation to your personal information.

These may include the right to:

  • Request information about the personal information we process about you
  • Request access to your personal information
  • Request correction of inaccurate or incomplete personal information
  • Request deletion of your personal information
  • Request restriction or stopping of certain processing
  • Request portability of your personal information, where technically feasible
  • Withdraw consent where processing is based on consent
  • Object to certain types of processing, including direct marketing
  • Object to decisions made solely by automated processing where applicable
  • Submit a complaint to a relevant data protection authority

These rights may be subject to legal limits. For example, we may need to retain certain information for order records, tax records, accounting obligations, fraud prevention, legal claims, dispute resolution, or compliance with applicable law.

To exercise your rights, contact us at support@easybasket.ae.

We may need to verify your identity before processing your request.

14. Automated Processing

We may use automated tools to support fraud prevention, website analytics, product recommendations, advertising, order processing, and service improvement.

We do not intend to make decisions based solely on automated processing that would have a legal or similarly significant effect on you without appropriate safeguards.

15. Children’s Privacy

Our website and services are intended for customers who are legally able to place orders.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us at support@easybasket.ae so we can take appropriate action.

16. Third-Party Websites and Links

Our website may contain links to third-party websites, apps, social media pages, payment providers, or services.

We are not responsible for the privacy practices, security, or content of third-party websites or services. You should review their privacy policies before providing personal information to them.

17. Sensitive Information

Please avoid sending us sensitive personal information unless it is necessary for a specific customer support issue.

For example, do not send us medical information, government ID documents, financial documents, or other sensitive details unless we specifically request them for a valid reason.

18. Complaints

If you have a complaint about how we handle your personal information, please contact us first so we can try to resolve the issue.

Email: support@easybasket.ae
Mobile / WhatsApp: +971 55 792 4813

Depending on applicable law, you may also have the right to complain to a relevant data protection authority.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, legal requirements, or operational practices.

The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of our website or services after an updated Privacy Policy is posted means you acknowledge the updated Privacy Policy.

20. Contact Us

For questions about this Privacy Policy or how we handle personal information, please contact us:

EasyBasket
Operated by KHWAHISH GENERAL TRADING L.L.C.
Email: support@easybasket.ae
Mobile / WhatsApp: +971 55 792 4813
Registered Address: AL SHORAFFA BUILDING, AL FAHIDI STREET, BUR DUBAI, DUBAI, 50350, Dubai, United Arab Emirates